C2C Opt Ins Unavailable
Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Mar 17, 2026 - 18:18 CET
Identified - We have acknowledged an incident. We are investigating this currently.
There is no need to notify us of this incident, we will inform you once the incident is resolved.
Mar 17, 2026 - 18:10 CET

About This Site

Welcome to EGYM's Product Status Page. If you like to see the status of EGYM partners, please visit https://partnerstatus.egym.com

Uptime over the past 90 days. View historical uptime.
Wellpass Operational
90 days ago
100.0 % uptime
Today
Smart Strength Operational
90 days ago
100.0 % uptime
Today
Fitness Hub Operational
90 days ago
100.0 % uptime
Today
Smart Flex Operational
90 days ago
100.0 % uptime
Today
Smart Cardio Operational
90 days ago
100.0 % uptime
Today
Branded Member App (BMA) Degraded Performance
90 days ago
99.97 % uptime
Today
Gymlib Operational
90 days ago
100.0 % uptime
Today
Trainer App Operational
90 days ago
99.98 % uptime
Today
Partner Equipment Integrations Operational
90 days ago
100.0 % uptime
Today
Partner MMS Integrations Operational
90 days ago
100.0 % uptime
Today
Genius Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 17, 2026

Unresolved incident: C2C Opt Ins Unavailable.

Mar 16, 2026
Genius partially unavailable
Resolved - The incident is now resolved.
We have deployed a fix for the problem and the systems are now stable and under monitoring.
Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Mar 16, 16:39 CET
Investigating - We have acknowledged an incident. We are investigating this currently.
There is no need to notify us of this incident, we will inform you once the incident is resolved.
Mar 16, 15:39 CET
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Delay in Processing some Connected App Workouts
Resolved - The incident is now resolved.
We have deployed a fix for the problem and the systems are now stable and under monitoring.
Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Mar 6, 23:03 CET
Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Mar 6, 22:04 CET
Investigating - We have acknowledged an incident. We are investigating this currently.
There is no need to notify us of this incident, we will inform you once the incident is resolved.
Mar 6, 20:55 CET
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026
User signup registration degradation
Resolved - The incident is now resolved.
We have deployed a fix for the problem and the systems are now stable and under monitoring.
Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Mar 3, 21:07 CET
Investigating - A fix has now been applied and we are now monitoring it. We will provide an update in 30 mins.
Mar 3, 20:25 CET
Identified - The root cause has been identified and we are currently working on a remediation. We will provide an update in 30 mins.
Mar 3, 20:02 CET
Investigating - User signup request may experience some degradation. We are currently investigating the root cause. We will provide an update in 30 mins.
Mar 3, 19:31 CET
Genius partially unavailable
Resolved - We think the impact from the issue is over.
Mar 3, 12:35 CET
Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Mar 3, 12:26 CET
Identified - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Mar 3, 12:18 CET
Investigating - We have acknowledged an incident. We are investigating this currently.
There is no need to notify us of this incident, we will inform you once the incident is resolved.
Mar 3, 11:43 CET
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